
Thank you for your interest in the program and have a great day." Please let us know if this is acceptable to you or if you would still like the phones returned. However, we would like you to be satisfied with the program, and after reviewing your quote, we have gone ahead and decided to award you in full for both quotes (XXXXXX and XXXXXX). It's unfortunate you are unsatisfied with the audit results. Amazingly, this email turned up a couple days later: I told them that that their attempt to skin me was BS.

I knew that was a crock and demanded my phones back (which they will send back at no cost per their terms). They accompanied their email offer with photos that purported to show minor scratches on the surface of the glass touchscreens. Nevertheless, their "audit" dropped the condition to "fair" and chopped $30 off the offer for each phone. Everything worked fine, no water damage and the exteriors were excellent. The phones were better than good, actually.

I had a very bad experience in the last month with Apple's partner PowerON, whom I believe tried to low-ball me after I sent in two iPhone 4 units that I stated were in good condition. Whether you have a water damage issue or not, you need to be on guard.
